FAQS


  • Which software do you use for custom embroidery digitizing?

We use Wilcom v9 mostly; also we use Embroidery Studio Elements 3 for embroidery digitizing purposes.

  • How much do you charge for digitizing?

Normally we charge $10. We also charge by the stitch count and flat rate as well.

  • How do I know if my artwork is ok?


Once we received your artwork, your artwork will be thoroughly checked and processed by our team lead, if all procedure will be fine then you would receive a confirmation Email. If we face any trouble then we will let you know about it.

  • How do you contact us? If you need help?


Feel free to call us on 832-426-1222 or you can send us email to karensdigitizing@gmail.com, for quick response.

  • Can I avail the free trial to check quality and time?


No, we do not provide first design as free because a lot of people utilizing free trials but we got blocked after original files delivery. We got same practice everyday.

  • How can I place an order?


No signup required placing an order or quote, you can place your order by quick inquiry form, if you sign up with us then you can get your all records yourself.

  • What software do you use for Vector Conversion or Redraw images?


We use Adobe Illustrator CS6, CorelDRAW Graphics Suite X6 for Vector Conversion.

  • Are the price quotes for embroidery digitizing and vector art conversion is free of cost?


Yes we provide quotes and stitch counts for free. Fill out the quote form and we will get back to you with quote within 2 to 12 hours. Time estimated as per complexity of artwork Please mark our emails as safe, in case you did not get any response within 2 hours then check your junk/ spam email if you have strict filters and add our email address in your allow list.

  • What type and quality of file I need to submit for embroidery digitizing and vector conversion?


You can submit pdf, png, jpg, bmp, ai, cdr, eps and any other file formats. If you are curious about stitching quality? Provide best visible detailed artwork, and get the perfect product. We’d appreciate for submitting best available images. Surely you will get best finishing for your garments.

  • How would I know if my digitized file is ready for production?


When you files will be ready, an embroidered visual picture will be emailed to you as evidence along with the .dst, .pdf Performa and .emb file with required instructions. Please make sure to check your spam settings or add karensdigitizing@gmail.com as mark safe to allow list of inbox.

  • What is your Payment Procedure?


You will get the payment invoice weekly or monthly as per goodwill. We use 2CO(www.2CheckOut.com ) as our primary payment merchant. Should you wish to pay via PayPal, 2Checkout.com, Inc. (2CO) will direct you to the SECURE PAYPAL SERVER. Should you wish to pay by credit/debit card, 2Checkout.com will process you payment via their SECURE ORDER FORM. We accept PayPal to PayPal payments; We also accept Payee’s Cheque or Bank transfer on payments condition applied.

  • Why are you using 2Checkout.com service and not processing payments on your own website?


We have authorized for the renowned 2Checkout.com because you can shop with the peace-of-mind, knowing that you are protected from any fraudulent activities, by purchasing from 2CO Certified Merchants. You can pay us by PayPal and all major credit cards will be accepted. No credit card information or PayPal account information is revealed to us. All transactions are done on PayPal’s or 2CO’s secure server and are subject to review by professional fraudulent analysts by merchants. Due to increasing fraudulent activities, customers feel more safe and secure, entering their credit card or personal information with renowned payment processing institutions instead of a private owned payment processing server on any website. 2Checkout.com has ranked good reputation in digital / non tangible products reselling and payment processing institutions. In 2019, 2CO serviced over 4 million buyers for a total of over $65 Million US$ in sales. The site serves of an average of over a million page views per month. You can pay by PayPal, Visa, Master Card, American Express, Diners Club, Discover, Debit and many other options. For further information please visit PayPal, Authorize.net and 2Checkout’s official website.

  • Do you keep backups of client’s data for custom digitizing and vectors files?


Yes, we keep backups of your custom digitized files, vector files, emails and original artworks for 90 days; in case you need revisions after that we disposed off the data.

  • Do you contact your customers for embroidery digitizing and vector conversion about artworks?


Yes, we contact with our customers if we have any questions about your orders and quotes we do not have automated correspondence. You do not have to sign up or log in to download your files. Your digitized files emailed to you at your registered email address.

  • Not found the answer?



feel free to contact our customer service for free support 1 (832) 426 – 1222